Course Reference Number

TGS-2020503545

Course Overview

This training program will equip learners with the skills and knowledge in enhance customer service provision through interpreting on feedback.

Learning Outcomes

At the end of the course, the learners will be able to:

1. Understand collection of relevant information to identify customer needs and expectations
2. Identify customer’s needs through assessment to   offer customized and personalized services  
3. Support the Creation of positive customer experience by offering customized and personalized service 
4. Collect customer feedback through different channels
5. Apply appropriate problem solving tools and techniques to recommend areas of improvement

Who Should Attend

• This course is meant for those currently in the environmental services industry.

Course Duration

Total Hours : 15 Hours 15 Mins

• Training Hours: 14 Hours
• Assessment Hours: 1 Hours 15 Mins

Mode of Delivery

Lectures, Demonstrations & Practice Sessions

Mode of Training

Full Time/ Part Time

Assessment Method

For this course, you will be assessed based on the following assessment methods.

• Written Assessment
• Role Play

Entry Requirements

Secondary Education

Funding Validity Period

26-May-20 To 22-May-24

SkillsFuture Credit (SFC) Eligible: Yes

All Singaporeans aged 25 and above can use their S$500 SkillsFuture Credit from the government to pay for the approved skills-related courses.

For more information, visit the SkillsFuture Credit Website (https://www.skillsfuture.sg/credit)