Course Reference Number
TGS-2018500679
Course Overview
This training program will equip trainees with the skills and knowledge in building relationships with customers.
Learning Outcomes
At the end of the course, the learners will be able to:
- Plan to meet internal and external customer requirements
- Ensure the delivery of quality service
- Monitor and review customer service
Who Should Attend
- Employees currently in a supervisory or team leader roles with the technical skills and knowledge to supervise cleaning operations and cleaning operators
- The working adults or mid-career change workers who are keen to join the environmental services industry
Course Duration
Total Hours : 17 Hours
- Training Hours: 14 Hours
- Assessment Hours: 1 Hours 30 Mins
- E-Learning Hours: 1 Hours 30 Mins
Mode of Delivery
Lectures, Role Plays, Class Discussions & E-learning
Mode of Training
Full Time/ Part Time
Assessment Method
For this course, you will be assessed based on the following assessment methods.
- Role play
- Case study
- Oral questioning
Entry Requirements
Lower Secondary
Funding Validity Period
01-Jun-19 To 28-Nov-24
SkillsFuture Credit (SFC) Eligible: Yes
All Singaporeans aged 25 and above can use their S$500 SkillsFuture Credit from the government to pay for the approved skills-related courses.
For more information, visit the SkillsFuture Credit Website (https://www.skillsfuture.sg/credit)
