Training Masters Workforce Institute Pte Ltd (TMWI) reserves the rights to reschedule, postpone or cancel the course schedule. However, we will do our utmost to inform the respective participants of any changes made within 3 working days prior to course commencement date.
Participants MUST attend both training and assessment on the registered dates and achieve a minimum of 75% attendance.
Participants who FAIL to:
Achieve a minimum of 75% attendance;
Attend the assessment;
Achieve a Competent (C) grade during assessment;
are not eligible for the SSG Grant, and the participant is liable to pay the full course fees to Training Masters Workforce Institute Pte Ltd.
Any withdrawal or postponement upon confirmation is to be submitted via Corporate / Student Portal under the Student Request not more than 3 working days prior to course commencement date.
All withdrawal or postponement requests are subject to Training Masters Workforce Institute ’s ‘Withdrawal and Cancellation Refund Policy’.
WITHDRAWAL AND CANCELLATION REFUND POLICY
Participants who have decided to withdraw or cancel any registered courses are required to submit their requests via Corporate / Student Portal. Training Masters Workforce Institute Pte Ltd will issue refunds based on the table shown below:
If the Student request for Withdrawal or Cancellation is received by Training Masters:
% Fees Eligible For Refund
More than 3 Working Days Prior to course start date
≤ 3 Working Days Prior to course start date
There shall be no refund of Fees Paid, if the participant is absent or does not attain the required 75% course attendance record without a valid reason or document (E.g Medical Certificate)
Personal Data Protection Act (PDPA):
In line with PDPA, TMWI would like to inform you of the collection, use and disclosure of your personal data.
Personal data (as required above) will be collected during the registration for the following purposes:
Requirement of a unique identity for course registration.
Verification of training grant and SkillsFuture application.
Submission of assessment results to SSG.
All other training related matters.
Contact details (as required above) for the following purposes:
To relay course status updates, invoices and all other correspondence.
To provide updates on future courses.
All other training related matters.
Photographs of participants in training for the following purposes:
Website marketing and promotion content.
Promotional and marketing materials e.g brochures and EDMs.
Collaterals for highlighting the type of training courses and training environment.
Training Quality and Outcomes Measurement Survey (TRAQOM) by SSG:
Individuals who have signed up for an SSG-funded course will be required to participate in Training Quality and Outcomes Measurement (TRAQOM) survey sent out by SkillsFuture Singapore (SSG). Upon the completion of the course, personal information such as participant’s name, NRIC/FIN, personal email address and mobile contact number will be provided to SkillsFuture Singapore (SSG) to facilitate the conduct of this survey. Individuals are strongly encouraged to complete the TRAQOM quality and/or outcomes surveys.
To be eligible for Assessment-Only Pathway (AOP) courses, participants have to be employed for at least 53 days and above from the course start date.
Any participants found to be ineligible for the registered Assessment-Only Pathway (AOP) courses on the first day of training will be rejected immediately. To avoid any inconveniences, please ensure that all particulars submitted are accurate.
With effect from Dec 2022, the National Environment Agency (NEA) will enhance the current Training Requirements for the cleaning industry to uplift the skills and capabilities of the cleaning workforce.
For courses related to Enhanced Training Requirement for Business Licensing. Click Here.
Please be informed of an important update on the Goods and Services Tax (GST) for our services.
From January 1, 2024, the GST rate will increase from the current 8% to 9%. This is to comply with the latest regulatory changes. Therefore, any payments after December 31, 2023, will taxed at the new GST rate of 9%.
To avoid any inconvenience, we advise you to take note of this update and plan your payments accordingly, especially if you have any pending transactions or fees.
We thank you for your understanding and cooperation in adjusting to these changes.